Why are some Business Intelligence (BI) applications and reports highly used by many and others not at all?

Creating many and smaller applications on individual requests provides quick delivery, but in the long run creates more complexity and ambiguity.

A well-used BI application is designed with the user's needs and way of working in mind.

Without a close dialog and understanding of users' needs, it is difficult to deliver applications with high usage rates.

Working closely and together with the users creates a better understanding of the users' needs, which is required in the dialog with the client, who often otherwise orders a solution.

Redirecting the dialog to be needs-oriented, the development team will deliver solutions far beyond user expectations.